Category Archives: Frequently Asked Questions (F.A.Q.)

New Norwex Shipping Rates – May 1, 2015

Well, it was bound to happen sometime. May 1st is the day the Norwex shipping rates go up. The new rates are pictured below (click to expand).

Being a host of a party (in home or online) gets you free shipping and being a guest of a party gets you the $5.95 shipping.

Norwex uses FedEx to ship your online order right to your door!

Shipping Rate - May 2015

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FedEx reminder

Just a reminder – Do not put Post Office box and Rural Route (RR) addresses for FedEx. FedEx needs a physical street address. Examples: 123 Any Street, 456 Your Avenue, 22745 Range Road 205, or 33590 Township Road 433.

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Norwex Shipping Rates

May 2015 Update – New Shipping Rates

Shipping Rate - May 2015

The link to the shipping rates is on the footer of my Norwex Retail Website:

Shipping

Shipping Rates prior to May 2015:

ShippingRates

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Ordering Norwex in French Language

Hello Quebec and all the other French speaking parts of Canada! If you would like to order Norwex in French,  just: 1) click on the picture below and 2) Choose: View Site In…Canadian French.

Dawn's Norwex Retail Website in French

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Local Norwex customers

Howdy! A quick post to my local customers to let you know I have Norwex Ultra Power Plus Laundry Detergent in stock if you ever run out and can’t wait for shipping to your house. Use the contact form and I’ll get back to you.

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Norwex uses FedEx

I’m glad Norwex uses FedEx so I can check the shipment tracking to make sure your orders are delivered.

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Norwex microfiber washing instructions

To care for your Microfiber we recommend Norwex Laundry Detergent, however, detergents without bleach or fabric softeners added are acceptable.

Important: do not use bleach, chemical cleaners or fabric softeners with our products.

Norwex Enviro Products are designed to be extremely durable.

Can be washed hundreds of times in medium temperature water and withstand daily use at home and in commercial applications.

  • To save the environment and reduce the use of detergents, we suggest that slightly dirty cloths and mops be washed with a little dish detergent under warm running water, rinsed well and used again before laundering.
  • Dry mop/sweeper – use our Rubber Static Brush to keep the dry mop clean until it requires laundering. For other temporary cleaning, shake dirt off outside, or vacuum.
  • Simply launder Microfiber cloths separately with lint-free laundry.
  • For deep cleaning, Norwex Microfiber can be set on the hottest wash cycle in the washing machine and placed in the hottest dryer cycle for 60 minutes to dry. (Or cloths can be boiled for 15 minutes to remove residues and bacteria.)
  • Hang drying Norwex Microfiber is an energy efficient and effective means of drying microfiber.

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Norwex Warranty

ALL MICROFIBER PRODUCTS – 2-Year Warranty on all mircofiber products that have been cared for as per Norwex specifications

DRYER BALLS – are made of PVC, and last 3-5 years: 1 yr. Warranty

MAGNET BALL – 5 yr. warranty

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Norwex Testimonials

Testimonials by Product

Norwex “Share Your Story” Testimonials

Testimonials of My Personal Customers

The Norwex DeScaler took most of the rust off my bathtub the first time I used it!

Laurie, Alberta


My floor used to be a disaster. I could never get into the corners. With my back the way it is now, I can’t get down like I used to. I love the mop package I got!

Joan, Alberta


I just have to tell you!! I got to use my new mop today and WOW!! It is wonderful!! What a great product and so environmentally friendly!! I love the new yellow and blue cloths, especially, as well. Thx!!!!!

Lisa, British Columbia


My grandchild wrote with permanent marker on my son’s LCD TV screen. The envirocloth got it off! I call it the miracle cloth! [envirocloth]

Yvonne, Alberta


My Testimonial

Also, check out my personal testimonials. At the bottom of the page are “Categories” of posts. Click on “My Testimonial” and you’ll see all the blog posts in that category.


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Norwex Shipping and Return Information

Norwex uses FedEx to ship your online order right to your door!

Shipping Rates (May 2015)

click to enlarge
Shipping Rate - May 2015

 

Under $75.00 ………….$7.95
Under $150.00 …………$8.95
Under $200.00 …………$11.95
Under $300.00 …………$15.00
Under $750.00 …………$35.00
Under $1,000.00 ……….$55.00

Shipping Rates (April 2012)

Party of 5 or more guests  = $5.95 per guest for shipping

Party with 4 or less guests OR DIRECT SALES:
Order total:
Under $50.00 ………….$5.99
Under $75.00 ………….$6.95
Under $100.00 …………$7.95
Under $200.00 …………$12.95
Under $300.00 …………$15.00
Under $750.00 …………$35.00
Under $1,000.00 ……….$45.00
Over $1,000.00 ………..$55.00

Shipping Dates

Shipping usually takes about 4 business days within Canada.

Return Policy

Our Guarantee
Norwex Enviro Products Inc. stands behind our commitment to quality with a 100% Satisfaction Guarantee.
We will replace or exchange to your complete satisfaction, any merchandise you receive that is damaged or defective.

60 Day Money Back Return Policy
If for any reason you are unhappy with your purchase simply return the item within 60 days, from the date
of purchase and we will give you a full refund, less the shipping fees.

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